Privacy policy

Last updated: April 1, 2026

Caveri operates this store and website — including all related information, content, features, tools, products, and services — to provide you with a curated shopping experience (the "Services"). Caveri is powered by Shopify, which enables us to deliver the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read and understand how we collect, use, and disclose your information as described here.

Personal Information We Collect or Process

When we refer to "personal information," we mean information that identifies you or can reasonably be linked to you. It does not include information collected anonymously or that has been de-identified. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information — including inferences drawn from that information:

Contact details — your name, address, billing address, shipping address, phone number, and email address.
Financial information — credit card, debit card, and financial account numbers, payment card details, transaction information, form of payment, payment confirmation, and other payment details.
Account information — your username, password, security questions, preferences, and settings.
Transaction information — items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, along with your past transactions.
Communications with us — information you include when you contact us, such as a customer support enquiry.
Device information — details about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information — how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you — when you create an account, visit or use the Services, communicate with us, or otherwise share your personal information with us.
Automatically through the Services — from your device when you use our products or services or visit our website, including through cookies and similar technologies.
From our service providers — when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

Provide, tailor, and improve the Services. We use your personal information to deliver the Services — including processing your payments, fulfilling your orders, remembering your preferences, sending account notifications, processing purchases, returns, exchanges, and other transactions, managing your account, arranging shipping, facilitating returns and exchanges, enabling product reviews, and creating a personalised shopping experience such as recommending products based on your past purchases. This may include using your information to improve and better tailor the Services over time.
Marketing and advertising. We use your personal information for marketing and promotional purposes — such as sending marketing, advertising, and promotional communications by email, text message, or post, and showing you online advertisements on the Services or other websites, including based on items you have previously purchased or added to your cart.
Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect and investigate possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our services. If you register an account, you are responsible for keeping your credentials safe. We strongly recommend you do not share your username, password, or other access details with anyone.
Communicating with you. We use your personal information to provide customer support, respond to your enquiries, deliver effective services, and maintain our relationship with you.
Legal reasons. We use your personal information to comply with applicable law, respond to valid legal process (including requests from law enforcement or government agencies), participate in civil discovery or litigation, and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. These circumstances may include:

With Shopify, vendors, and other third parties who perform services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping).
With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalised advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to direct us not to share your information for targeted advertising based on your online activity with different merchants and websites. You can exercise your opt-out rights [here](https://caveri.com.au/pages/data-sharing-opt-out).
When you direct, request, or otherwise consent to our disclosure of certain information to third parties — such as to ship you products, or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit through the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside. To help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data from your interactions with our store, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and with Shopify directly. In these circumstances, Shopify is responsible for processing your personal information — including responding to any requests you make to exercise your rights over that data.

To learn more about how Shopify uses your personal information and the rights available to you, visit the Shopify Consumer Privacy Policy. Depending on where you live, you may also exercise certain rights via the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may include links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, we encourage you to review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of those sites — including the accuracy, completeness, or reliability of information found there.

Information you share on public or semi-public venues, including third-party social networking platforms, may be viewable by other users of the Services and those platforms without limitation as to how it may be used by us or any third party. Our inclusion of third-party links does not, by itself, imply any endorsement of the content on those platforms or their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, please contact us using the details below to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee complete security. Information you send to us may not be secure while in transit. We recommend that you avoid using unsecure channels to communicate sensitive or confidential information.

How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

Right to access / know. You may have the right to request access to personal information we hold about you.
Right to delete. You may have the right to request that we delete personal information we maintain about you.
Right to correct. You may have the right to request that we correct inaccurate personal information we hold about you.
Right of portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, subject to certain conditions and exceptions. - Right to opt out of sale or sharing for targeted advertising. Depending on where you reside, you may have the right to opt out of the "sale" or "sharing" of your personal information, or to opt out of its processing for purposes considered "targeted advertising" as defined under applicable privacy laws. You can exercise your opt-out rights [here](https://caveri.com.au/pages/data-sharing-opt-out). Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, we will — depending on where you are — automatically treat this as an opt-out request for the device and browser you are using. If we are able to associate the device sending the signal with a Shopify account, we will apply the opt-out to that account as well. To learn more about Global Privacy Control, visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognise other "Do Not Track" signals that may be sent from your web browser or device. - Managing communication preferences. We may send you promotional emails, and you may opt out at any time by using the unsubscribe option in those emails. If you opt out, we may still send you non-promotional emails — such as those related to your account or orders.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations under local law, you may also exercise the following rights:

Objection to processing and restriction of processing. You may have the right to ask us to stop or restrict our processing of your personal information for certain purposes.
Withdrawal of consent. Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

You may exercise any of these rights where indicated on the Services, or by contacting us using the details below. To learn more about how Shopify handles your personal information and any related rights — including those tied to data processed by Shopify — visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted or required by applicable law. You may also designate an authorised agent to make requests on your behalf. Before accepting such a request, we will require the agent to provide proof of your authorisation, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have concerns about how we handle your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us directly, or to lodge a complaint with your local data protection authority. For the EEA, you can find a list of the relevant data protection supervisory authorities here.

International Transfers

Your personal information may be transferred to, stored in, or processed in countries other than where you live.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms — such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant competent authority of the UK — unless the transfer is to a country already determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, or for operational, legal, or regulatory reasons. When we do, we will post the revised policy on this website, update the "Last updated" date, and provide any notice required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us via our contact form. For the purposes of applicable data protection laws, we are the data controller of your personal information.