We're currently offering complimentary personalisation across the range. Done in house in our studio in Sydney. Take advantage of this offer while it's available, and only while stocks last.
Simply add your personalisation requirements on the product page before adding to your cart.
How long does it take?
We aim to have personalised orders stitched and dispatched within 3 business days. From time to time we may have issues with the machine which can cause a delay — if that happens, we'll let you know as soon as we can.
Can I change the thread colour?
Yes. Depending on your product colour we may suggest an alternative — some combinations don't have enough contrast, and the embroidery gets lost. If we think there's a better option we'll come back to you before we start.
How many characters can I have?
Up to 10, including spaces. Names longer than that don't sit well at the size we're working with.
Can I have a name on my toiletry bag?
Yes — a name only on the toiletry bags due to space constraints.
Can I choose different fonts and icons for different products?
Yes. Simply choose "Different personalisation for each cube." when you fill in your embroidery requirements
For a set, many people keep the same name and font throughout and give each piece its own icon.
Will I see a preview before you stitch?
We're a small studio, so we're not able to send individual previews. Instead, every icon we offer is shown as a real stitched photograph rather than a drawing or render — so what you see on this page is exactly how yours will look, depending on the final colours.
The same goes for the fonts. If you're torn between two, send us a message and we'll help you choose.
What if the icon I want isn't listed?
We continue to add to our icons list, but if there's something you're after that isn't listed, please feel free to tell us what you had in mind and we'll do our best to make it. We can't promise every request, but we'd definitely do our best.
Can I personalise a gift?
Absolutely — it's one of the nicest things you can do with these. Just make sure you have the spelling right, since we can't change it afterwards.
Can I add personalisation to an order I've already placed?
Get in touch as soon as you can. If we haven't started, we'll usually be able to add it.
How do I care for my personalised pieces?
Compression packing cubes can go in a delicate bag on a gentle machine wash, cold water only. Hang to dry — don't tumble dry, as the heat will damage the zip.
Toiletry bags simply need a wipe down.
Avoid pulling at the threads as this can cause the embroidery to unravel.
Can I return or exchange a personalised item?
Personalised pieces are made just for you, which means we can't resell them. Once we've started work on your order, we're not able to offer a refund or exchange. Do double-check your spelling before you order — we stitch exactly what you give us.
